Shipping Information

All items are shipped from our America warehouse once order processing and order packaging is completed, usually within 1 to 2 business days. Expected delivery time is approximately 2 to 3 business days once order is processed, unless otherwise noted. For holidays or special events, we would notify you for the delay beforehand.


At the moment the online store is only shipping to USA and Canada.

Hazmat fee is not included in FREE SHIPPING.

*Orders to Canada will be shipped using Duty Unpaid Services. Customers from Canada will have to stand the brokerage and import fees on their own behalf. 


Tracking Number:

Provided the shipping method that you selected for shipping your order, we will send emails with express delivery tracking numbers and delivery address information after your package shipped, provided the email address submitted with the order is accurate.


Returns & Replacements

Return / Exchange Policy

Please check this link:


A Note Concerning International Shipping

Duties and taxes are not included in the item price or shipping charges. Please check with your local customs office before making a purchase from Your local authorities will add these charges and expect payment upon delivery. These fees are not additional shipping charges assessed by Gens ace & Tattu .We will not falsify the declared value of an item or mark a package as gift to reduce import fees, as this practice is illegal. 

Refused Orders Due to Non-Payment of Duties and Taxes

If your order is returned to us for failure to pay duties and taxes assessed by your country, your original purchase price or any shipping charges incurred will not be refunded.