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Individual customer, FREE SHIPPING over $49 to USA (Exclude AK&HI&GU), hazmat fee is not included. We only ship to USA, Canada and Mexico., import fees may applied.

Shipping Information

All items are shipped from our America warehouse once order processing and order packaging is completed, usually within 1 to 2 business days. Expected delivery time is approximately 2 to 3 business days once order is processed, unless otherwise noted. For holidays or special events, we would notify you for the delay beforehand.

 

At the moment the genstattu.com online store is only shipping to USA, Canada and Mexico.

Hazmat fee is not included in FREE SHIPPING.

*Orders to Canada and Mexico will be shipped using Duty Unpaid Services. Customers from Canada and Mexico will have to stand the brokerage and import fees on their own behalf. 

 

Tracking Number:

Provided the shipping method that you selected for shipping your order, we will send emails with express delivery tracking numbers and delivery address information after your package shipped, provided the email address submitted with the order is accurate.

 

Returns & Replacements

Return / Exchange Policy

Please check this link: http://www.genstattu.com/return-policy

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