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terms and conditions


We are pleased that you visit Tattu online shop and thank you for your interest in Tattu.

Policy/Terms and Conditions

Defective Merchandise:

Please complete our RMA file to return the defective merchandise for replacement. Please send the defective merchandise to our warehouse. We will take care of your request upon receiving your parcel, and please mention your Order No. And your RMA No. On the package box.

Missing / Received Wrong Item in Order:

Please contact the Customer Service Department immediately at upon receiving the order.
Note: Customers must inform Tattu of any order discrepancy within 7-10 days from receipt date so that we may investigate and resolve the situation accordingly.



Return & Exchange

If you are not satisfied with your purchase, just go through RMA process. Please make sure the merchandise is in its original packaging and place it in a shipping box. It may take 4-5 business days for your return to reach the Tattu Fulfillment Centers. Once it is received and inspected by the Tattu Fulfillment Centers (usually within 72 hours of receipt), your refund will be processed and automatically applied to your original method of payment account within 7 days.

Change / Cancel Order:

You may change or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes.

Price & Terms:

Price, specification, and terms are subject to change without notice. We are not responsible for typography or photography errors. Shipping charges are non-refundable and customer pays return shipping on all services.

Processing Time:

You can expect your order to be processed within 1 to 2 business days, provided the items are in stock and there are no problems with the payment verification. We do not guarantee same day shipping. Orders will not be processed on weekends and holidays.

Shipping Information:

All items are shipped from our America warehouse once order processing and order packaging is completed, usually within one to two business days. Expected delivery time is approximately 2 to 3 business days once order is processed, unless otherwise noted.

Tracking Number:

Provided the shipping method that you selected for shipping your order, we will send emails with express delivery tracking numbers and delivery address information after your package shipped, provided the email address submitted with the order is accurate.



All Tattu products are sold under this warranty and disclaimer

We accept NOT responsibility for crash damage; it is impossible to determine for certain whether crash damage was the result of a uav system failure or pilot error. We accept NO responsibility for improper installation of our products.

The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith; this will include all items sold or distributed by Tattu.

User is required to read all instruction manuals and follow the manufacturer’s guidelines. Tattu DOES NOT accept responsibility for injury, crash or damage, loss of kits or accessories, or parts and materials that occurs during the use of any multi-copter vehicles.

Great care shall be taken when using multi-copter vehicles products. If you have questions or concerns, contact us at:


Black Friday Facebook share discount and sweepstakes terms & conditions:

  • The Black Friday Facebook share discount and sweepstakes are only valid during the Black Friday sale period. The black Friday sale will be ending on the Nov. 29th 2016


  • The extra 10% off Black Friday Facebook discount is not available in conjunction with any other discount codes. You will receive a coupon code for the extra 10% off after you click the share button on our Black Friday page.


  • One winner for the Grand free order prize and one winner for the free Gens ace & Tattu accessories pack will be announced each day during the Black Friday sale period. Winners are randomly chosen and will be contacted via email. Gens ace & Tattu have the rights to cancel this sweepstake any time.


  • Winners for the free order prize will be refunded with the order amount of credits within 5-7days. Gens ace & Tattu accessories packs will be sent out to the winner together with the order, which may lead to a one or two days delay of product dispatch.


© 2014 Gens ace &Tattu USA Warehouse All Rights Reserved.